CableSouth Media3's Online Bill Payment Service

No more searching for stamps, writing checks, licking envelopes, or running to the mailbox. With just one click of a mouse, you can view and pay your bill online, hassle-free, at any time, day or night. We're pleased to offer you a simple, more convenient and secure way to manage your cable account.

Frequently Asked Questions

 

     
  • What is CableSouth Media3 Online?
    CableSouth Media3 Online is CableSouth Media3's new bill payment option that lets you receive and pay bills online. You can make payments anytime, anywhere, from almost any computer with Internet access. You can also set up recurring payments.

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  • How does CableSouth Media3 online service work?
    There are 3 basic steps involved in using CableSouth Media3 Online:

    Step 1: Registration
    When you first begin using the service, be sure to have your CableSouth Media3 paper statement handy, then follow the simple enrollment instructions on our website. You will need to have your CableSouth Media3 account number and your account's ZIP code (both appear on your paper statement). Once you register, please wait for an email confirmation to verify account activation. If an email does not arrive within five minutes, please double check your email address as well as your email's spam folder. If you have difficulty registering, please call us at 1-866-257-2044 for assistance
    Step 2: Making An Online Payment
    Click on the "Pay This Statement" button and be sure to select the correct payment method (i.e. routing and transit number for checking account, checking account number, or credit card).
    Step 3: Reviewing Your Payment Information
    After the payment is processed, it appears in your payment history with a status of "Paid." CableSouth Media3 receives your payment on the payment date specified. This date is determined by your billing cycle and billing cycle due date.

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  • What are the benefits of CableSouth Media3 Online?
    • Set up recurring payments and never have to worry about paying on time!
    • Receive payment confirmation emails for your records.
    • Receive e-mail notifications when a payment is due.
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  • How much does it cost?
    CableSouth Media3 charges $2.95 for any payment made by debit or credit card.

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  • What payment methods are accepted?
    You can use your checking account, VISA, MasterCard, or Discover.

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  • Can I use my debit card to pay online?
    Yes, you can use a debit card. If you encounter any processing problems when using a debit card, please inquire with your bank. Make certain you are using a debit card that has an accepted credit card symbol on it.

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  • What if I forget my password?
    Click on the "Forgot Password?" link found on the login screen. Your password will be emailed to you within approximately five minutes or less, unless the site is experiencing technical difficulties.

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  • Where can I find my account number?
    You can find your account number on your CableSouth Media3 paper statement.
    Please enter all 9 digits of your account number, without the hyphens.
    For example, if your account number is 456789-01, you would enter 45678901.

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  • Where can I find my ZIP?
    The zip code is located on the return stub portion of your CableSouth Media3 paper statement.
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  • What if my bank and routing number does not work?
    If the bank routing number does not work, please verify it is entered correctly.
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  • When is the money for the payment drawn from my bank account?
    When making a one-time payment, the funds for the payment are debited from your account immediately. When making a recurring payment,the funds are debited on the scheduled payment date.

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  • Can I make a payment greater than my regular monthly payment amount?
    Yes! You may pre-pay for future months. Select the "Pay this statement" button and simply type in the amount of the payment you wish to send instead of your regular monthly payment amount.

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  • What do I do if the payment date is incorrect?
    If the payment date appears incorrect, please call our Customer Care Department at 1-866-257-2044 for assistance.

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  • How secure is my bill payment and personal information?
    CableSouth Media3 online service uses the following methods to ensure that your information is secure:

    User Name and Password
    Your user name and password are unique identifiers that only you know. To ensure greater security, choose a password using both upper and lower case letters, numbers, and symbols. Do not use the same password for multiple accounts or websites.

    SSL
    CableSouth Media3 Online service uses SSL (secure sockets layer) to ensure your connection and information is secure from outside inspection.

    Encryption
    CableSouth Media3 Online uses 128-bit encryption to secure all transactions.

    Automatic Sign Out
    CableSouth Media3 Online automatically signs you out of a session if you are inactive for a short period of time. For additional security, we recommend signing out immediately after you are finished scheduling and making payments.

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  • Do I need any special hardware or software to sign up for CableSouth Media3 Online?
    No special hardware or software is required to use this service. You will only need Internet access and a Web browser. For the highest level of security available, we suggest you download the latest version of your browser.

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  • What happens when I transfer to another address and/or account?
    When scheduling an account or address transfer, please notify your CableSouth Media3 customer service representative that you use CableSouth Media3 Online. You may call CableSouth Media3's Customer Service Center at 1-866-257-2044, or schedule in person at your local CableSouth Media3 office. The representative will submit the proper forms to have your account transferred. You will need to provide the representative with your former address, current address, email address, secure question and secure answer to have us submit your request. You will then be contacted via email when your information has been transferred to your new account and/or address.

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  • Can Commercial Accounts (a business) register through CableSouth Media3 Online?
    Absolutely! Business customers will need to call Cable South at 1-866-257-2044 to have a Customer Care Representative submit a Commercial Account request on your behalf. You will need to provide your current address, email address, secure question and secure answer to have us submit your inquiry. You will then be contacted via email when your Commercial Account has been registered.

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  • What if I accidentally disable my account by entering in the wrong password?
    Click the "Forgot Password?" link found on the main page of CableSouth Media3 Online. You will receive an email confirmation stating your account has been re-enabled, along with a new password will be given to register. Your password will be sent to you within approximately five minutes or less, unless the site is experiencing technical difficulties.


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  • Can I register to pay two different accounts using the same email address?
    Yes, but you cannot have two different accounts using the same USER ID.

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  • Can I cancel my recurring transaction?
    Yes. Log in to your CableSouth Media3 Online account and click "Click here to cancel Recurring Payments" link found on the Account Profile page. This will cancel your recurring payment setup.
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  • Can I cancel my one-time payment transaction?
    Yes. To do this, you must to call CableSouth Media3 immediately at 1-866-257-2044 to have a Customer Care Representative cancel your payment. Canceling a one-time payment does not guarantee your checking account or card will not be drafted. For each submitted payment, we attempt to make immediate withdrawals for each transaction. Please make certain funds are available when attempting to make a payment to avoid any non-sufficient fund (NSF) fees.